Frequently Asked Questions
Everything you need to know about our 3D Product Configurator platform
What is a 3D Product Configurator?
A 3D Product Configurator is an interactive tool that allows customers to visualize and customize products in real-time 3D. Users can change colors, materials, sizes, and features while seeing instant updates, creating a more engaging and informed shopping experience.
How long does it take to set up a configurator for my products?
Setup time varies based on product complexity. Simple products can be configured within 2-3 days, while more complex items with multiple customization options may take 1-2 weeks. Our team works closely with you to ensure a smooth and efficient implementation.
Do I need technical knowledge to manage the configurator?
No technical expertise is required. Our platform features an intuitive dashboard where you can manage products, update options, and track analytics. We also provide comprehensive documentation and dedicated support to help you every step of the way.
Can I integrate the configurator with my existing e-commerce platform?
Absolutely! Our 3D configurator integrates seamlessly with major e-commerce platforms including Shopify, WooCommerce, Magento, and custom-built solutions. We provide easy-to-implement embed codes and API access for deeper integrations.
What file formats do you support for 3D models?
We support all major 3D file formats including GLTF, GLB, OBJ, FBX, and STL. Our team can also help convert your existing CAD files or create 3D models from scratch based on product photos and specifications.
How does the configurator impact website performance?
Our configurator is optimized for performance with lazy loading, compressed textures, and efficient rendering. Most configurations add minimal load time, and we use progressive loading to ensure your website remains fast and responsive.
Is there a limit to how many products I can configure?
The number of products depends on your chosen plan. Our Free plan includes up to 2 products, Premium offers unlimited products. You can always upgrade your plan as your needs grow.